Return policy

Refund policy

Return of goods of proper quality​

In accordance with clause No. 3 of the "List of non-food goods of proper quality that are not subject to return or exchange for a similar product", which forms the Annex to the Retail Trade Rules in the Republic of Uzbekistan, approved in Annex No. 1 to Resolution of the Cabinet of Ministers of 13 February 2003 No. 75, perfumery and cosmetic goods of proper quality are not subject to return or exchange.

Return of goods of improper quality​

Please open the order immediately upon receipt and in the presence of the courier. If the Goods are damaged, submit your claim to the courier, who will draw up a Report on the discovery of a shortage or damage to the Goods in your presence.

Please note that after the Goods have been accepted from the courier, claims relating to damage to or shortage of the Goods cannot be satisfied.

If defects are found in the Goods, the buyer has the right to contact the seller by calling +998 90 122 00 03 or at the address: Tashkent, 5 Shakhrisabzskaya St., Ts2.

The customer's rights are governed by the Law of the Republic of Uzbekistan "On the Protection of Consumer Rights". A claim containing information about goods of improper quality is accepted at the above address within 5 days from the date of purchase. The claim must be accompanied by information about the documents confirming the fact and date of purchase, photographs confirming the defects of the Goods, and the Goods themselves. The seller has the right to carry out a quality check, and also to arrange an expert examination in the event of a dispute about the causes of the defect. If the results of the quality check and, where necessary, the expert examination prove that the seller is responsible for the defect, the buyer's claim will be satisfied. If the check establishes that no defect was found, or that the seller is not responsible for it, the buyer will be obliged to reimburse the seller for the cost of the expert examination and transport costs. If the Goods have defects or do not correspond to what was ordered, the seller undertakes, at no additional charge, to replace the Goods with an equivalent item at a time convenient for the buyer between 10:00 and 20:00. The buyer also has the right to decline the replacement.

Refund procedure​

If the Buyer refuses to accept the Goods before they are handed over to the Buyer, the refund is made to the Buyer within 14 calendar days from the day of the Buyer's refusal to accept the Goods, by the same method by which the Buyer paid for the Goods, less the cost of delivering the Goods to the Buyer.

If the Buyer refuses the Goods before they are transferred into the Buyer's ownership, where payment is made at the moment of transfer of the Goods, the Buyer undertakes to pay the cost of delivering the Goods to the Buyer to the Courier who delivered the Goods.

If defects in the Goods are discovered for reasons beyond the Buyer's control and the Seller is unable to replace the Goods, the refund is made to the Buyer within 14 calendar days from the day the defect of the Goods is established, by the same method by which the Buyer paid for the goods. If payment was made to the courier in cash upon receipt of the order, the refund will be made within 14 days from the moment the defect of the Goods is established, subject to prior agreement with the Buyer.