Public offer for delivery from abroad
1. General provisions
1.1. By this document the Seller publishes an offer to any legally capable natural person — the Buyer — to conclude a contract for the sale of goods by remote means through the Site.
The Agent acts on the basis of an agency agreement with the Seller and ensures the publication of the Offer, the operation of the site and local support for Buyers. The Agent is not the Seller and does not assume the Seller's obligations.
1.2. The Offer is published in accordance with the CIVIL CODE OF THE REPUBLIC OF UZBEKISTAN and applies to all sale contracts concluded between Buyers and the Seller through the Platform.
2. Terms and definitions
For the purposes of this Offer the following terms and definitions are used:
Site Owner or Agent — BEGIM MCHJ, REPUBLIC OF UZBEKISTAN, 100000, TASHKENT, SHAHRISABZ ST., 5.
The Site Owner is an information intermediary providing Sellers with the ability to place materials about Goods on the Site and is not liable for the placement and/or re-placement by Sellers of information about Goods.
The Site Owner acts on this Platform as an agent.
Parfum Gallery Platform — an aggregator of information about goods, the Parfum Gallery website available online at Parfum Gallery, as well as in the Parfum Gallery mobile application available for download in the App Store and Google Play.
An e-commerce platform providing information about the Goods or services of third parties whose transactions are processed by the Site Owner.
Site — the Parfum Gallery website available online at Parfum Gallery, as well as in the Parfum Gallery mobile application available for download in the App Store and Google Play.
The Site provides the Buyer, in respect of a specific product, with the ability to simultaneously review the Seller's offer, conclude a contract for the sale of the product, and make advance payment for the specified Goods by cash settlement or by transferring funds to the Site owner or the Seller within the forms of cashless settlement applied on the site.
Seller — a third party that sells the Goods. Information about the Seller of the Goods (name, location, registration number) offering the Buyer to conclude a contract for the sale of the Goods on the Platform is placed on the Site page with the offer to sell the Goods, on the Product card, or by placing a link to the seller's website on the Internet.
List of Sellers:
GTS GmbH. Country of location: Germany. Address: Siemensstrasse 35, 61267, Neu-Anspach, Germany.
3. Acceptance of the offer and order procedure
3.1. Placing an Order by the Buyer, including clicking the “Place order” button (or similar), means that the Buyer has read and agrees to the terms of this Offer; performing that action constitutes acceptance and results in the conclusion of a sale contract between the Buyer and the Seller.
3.2. The Agent is entitled to make changes to the text of the Offer; changes take effect from the moment of their publication on the Site, unless another term is specified. Continued use of the Site by the Buyer after the publication of changes means agreement with the new version of the Offer.
4. Subject of the offer
4.1. This Offer defines the terms for concluding a contract for the sale of goods by remote means between the Seller and the Buyer through the use of the Site.
4.2. Through the Platform the Seller places information about the Goods, their price, terms of payment and delivery, and also ensures order processing and delivery of Goods to Buyers.
4.3. The Agent provides Buyers with the technical ability to interact with the Site, publishes this Offer, receives and transfers orders to the Seller, and provides local information support to Buyers.
4.4. This Offer does not regulate relations between the Seller and third parties providing delivery, payment or customs clearance services.
5. Payment and settlement currency
5.1. Payment for the Goods is made by the Buyer through the built-in payment tools of the Platform. The recipient of the funds is the Seller.
6. Delivery and return
6.1. Delivery of the Goods is carried out by the Seller or its logistics partners.
6.2. The Agent informs the Buyer about the status of the Order, but is not responsible for delivery times.
6.3. The return of the Goods, the procedure for handling and the timeframes for refunding funds are governed by Appendix No. 1 “Terms of sale of goods from abroad”, placed on the Site.
7. Final provisions
6.4. This Offer is governed by and interpreted in accordance with the legislation of the Republic of Uzbekistan.
8.2. The terms of the Public Offer of the Parfum Gallery online store on the sale of Goods (these Terms of sale), as well as the TERMS OF SALE OF GOODS FROM ABROAD (Appendix No. 1), apply to the contract for the sale of goods between the Buyer and the Seller.
Appendix No. 1. Terms of sale of goods from abroad
Orders of goods from abroad
Goods from abroad are delivered to Buyers directly from the Seller from abroad.
List of Sellers:
GTS GmbH. Country of location: Germany. Address: Siemensstrasse 35, 61267, Neu-Anspach, Germany.
Payment for orders
Goods from abroad are paid for by the Buyer online by making an advance payment when placing an order on the site. Payment by a legal entity or payment after receipt is not provided.
Customs clearance
When ordering Goods from foreign Sellers, additional rules, conditions and laws apply.
Customs duty
Customs duty is a mandatory payment that customs authorities charge when moving Goods across the border. The duty is paid to the state.
Timeframes for release of a parcel from customs
The parcel passes customs in the countries of departure and destination. The customs clearance times at each point average 2–3 working days but may be extended by the customs service. If all information is filled in correctly, the Goods will pass customs clearance without delay.
Buyer's passport data
For orders from abroad, the Buyer must provide the Agent or the Seller with passport data for completing the customs declaration. Without this data, the Goods will not be able to pass customs clearance.
When declaring Goods for personal use, the carrier or customs completes a passenger customs declaration.
When placing an order, the Buyer indicates citizenship.
Depending on citizenship, the Buyer fills in their passport data or attaches the necessary documents.
In the event of an error in the passport data, customs clearance of the parcel is impossible.
Errors in passport data
The Agent sends a notification if errors are detected in the passport data. The Buyer must correct the errors within 24 hours after notification. If the passport data is entered correctly but has not passed verification, the Buyer must attach a copy of the passport in PDF format to the data collection form.
Customs or the carrier may contact you and request the data again if:
- the data passed verification but customs rejected it;
- you attached a copy of documents but customs rejected them;
- customs did not accept outdated data.
Changing an order from abroad
Adding a product to an already placed order is not possible.
If the order has not yet moved to the “Purchased” status, the Buyer is entitled to cancel it on the site in the “Orders” section.
Cancelling an order
The Buyer may cancel an order before its status changes to “Purchased”.
If the Seller has confirmed the order and moved it to the “Purchased” status, delivery cannot be cancelled.
The Buyer cannot cancel an order if it has already been delivered, unless this contradicts the legislation of the Buyer's country.
Changing the phone and recipient of the order
Changing the phone or recipient after placing an order is not possible. The Agent sends this information to the Seller's delivery service for customs clearance.
Delivery times
Goods from the “Foreign goods” category are delivered directly from the Seller from abroad. The Goods are delivered from the Seller's warehouse, so the delivery time is approximate. Changing the delivery date is not possible.
Restrictions on postal exchange from abroad
Postal exchange delays are possible. Current delivery times should be checked on the postal operator's website.
Order status
After the Seller ships the order, a tracking number is assigned to the order.
The order may not be tracked immediately after shipment, even if a tracking number has been assigned. Updating the order status may take several days. For international deliveries, the order status may not be updated for up to 25 days.
The carrier will report if delays occur.
The shipment status can be tracked by the tracking number on the delivery service's website.
Receiving the order
You cannot receive an order without presenting a passport.
Changing the delivery address. Changing the delivery address after placing an order is not possible. The Buyer is entitled to agree on the delivery details with the Transport operator (courier) delivering the order, after the order has been handed over to the Transport operator (courier service) for delivery to the Buyer.
Returning the Goods after receiving the order
After receiving Goods of proper quality and in the case where the buyer has received the status “Goods purchased”, the buyer is not entitled to cancel the Order.
After receiving goods of proper quality, in proper, appropriate condition and configuration, returning the goods to the Seller is not possible.
Not subject to return
Perfumery, cosmetics, hygiene products, food, digital goods of proper quality in electronic form. Goods with individually defined properties. (If this does not contradict the legislation of the Buyer's country.)
Return timeframes
Within 1 day, food of improper quality may be returned.
Within 3 days, a digital product of improper quality may be returned; any product if you have a claim regarding the fulfilment of the order: the wrong product, size or colour was delivered; part of the set is missing; at the time of delivery the shelf life had expired or the product was damaged during delivery.
Within 7 days, Goods of improper quality may be returned: perfumery and cosmetics; digital goods on a physical medium; non-periodical publications — albums, cartographic and music publications, sheet publications, calendars, booklets, publications reproduced on technical information media.
Within 14 days — technically complex goods of improper quality.
Application for order cancellation. Application for return
If the Buyer has received the order, cancelling the order will not be possible and the money will not be refunded automatically. If there are grounds established by the terms of sale of Goods from abroad, the Buyer is entitled to submit an application for the return of the Goods.
The Agent is obliged to ensure the operability of the email address specified during registration in the personal account on the Site and bears all risks associated with its inoperability or untimely checking.
The period for reviewing an application for order cancellation or an application for return must be no more than 10 days. If additional information or documents are required from the Buyer, the period for reviewing the application may be extended by the Agent.
Distribution of associated costs
If the Buyer does not collect the Goods, the order for such Goods will be cancelled by the Seller automatically. The return of an unclaimed order to the Seller is not carried out. Costs associated with the storage or disposal of the Goods, or other costs, in the event that the Order is not claimed by the Buyer, are borne by the Agent in full.
Costs associated with the storage or disposal of the Goods, or other costs, in the event that (1) the Goods do not match the characteristics on the Product card; (2) the Goods do not match the Order; (3) the quantity of the Goods does not match; (4) the Goods are of improper quality, are distributed equally between the Agent and the Seller.
Refund of funds
If the Buyer cancelled the order under the terms of sale of Goods from abroad before its confirmation by the Seller, the money will be returned within 3–20 days to the account from which the Order was paid. The crediting period depends on the operation of the bank or payment system used by the Buyer to pay for the order.
Photographs of the Goods to be returned, with a description of the reason
When sending the Agent an application for a return, the Buyer is obliged to attach clear photographs of the Goods to be returned, taken in good lighting, reflecting a detailed description of the reasons justifying the return of the Goods (damage to the product, the wrong product arrived, the product's shelf life has expired, possible substitution, etc.), including a photo of the defects, a photo of the whole product, a photo of the marking, designations and barcodes on the product, the packaging in which the order was delivered, a photo of the receipt, the order number on the Site. The application must contain a clear request from the client (full compensation / return / discount / other).
Approval of the return by the Seller
The Seller must make a decision on the Agent's application for a return within 10 days. If the Seller needs additional information to make a decision, the Agent must contact the Buyer by email. The period for reviewing the application may increase.
After review, the Seller may: if there are grounds, refuse to return the Goods, offer partial compensation without shipping the Goods, or fully approve the application and ask the Buyer to ship the Goods.
Returning the Goods from abroad to the Seller
The Agent must send the Buyer information for shipping the Goods abroad: Recipient, Country, City, Postal code, Address and all other information — district, street, building and unit number.
The cost and procedure for shipping the Goods abroad must be clarified by the Buyer at the postal service or express delivery services. The return of the Goods abroad is paid for by the Buyer.
The Seller is obliged to compensate the Buyer for the return of the Goods if (1) the Goods do not match the characteristics on the Product card; (2) the Seller sent the wrong size or Goods; (3) there is a report from a service centre confirming a manufacturing defect of the Goods.
The Seller is obliged to accept the return of the Goods delivered by the Buyer.
If the Buyer shipped the goods according to the Seller's instructions, the parcel reached the destination but the Seller did not collect it, the Seller is obliged to return to the Buyer the money for both the Goods and the shipping. The Seller has the right to use partner warehouses for returning goods located in the CIS countries.